Katie was fantastic replying back so quickly offering us an exclusive caravan, however I was extremely disappointed when I rang and spoke to Kathy and told we couldn't upgrade because we wasn't stopping a week.
No where in your upgrades section does it state you have to stay a week.
I explained that my mother has cancer and is unable to leave the caravan and a sea view would be magical for her due to how frail she is and could you accommodate our needs.
Kindest regards,
Mrs Ross
10 years ago
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