The booking experience was frustrating and because of the poorly designed web site. It seemed impossible to view a different type of caravans (silver, vs. gold etc.) without being sent back to the start page and having to enter all our information again. We had to repeat the process FOUR or FIVE times just to see the differences in the caravans. We gave up trying to book on the mobile phone and even using the desktop it was little better. Also, we had to restate which site we wanted to go to again after having done so at the beginning. No matter what caravan we looked at the 360-degree views was of the same caravan and contradicted the floor plans. It was of a caravan we didn’t like, so that doesn’t inspire us confidence. Once we started to paying process things went smoothly.