Everything was great with this order, arrived on time, and with cute packaging - however I have a couple of issues with the hair removal cream.... granted, the smell is slightly better than other hair removal creams out there. I followed the instructions perfectly and still had to leave the cream on considerably longer than was instructed in order to get the results I was promised. Even so, down there is still slightly prickly and not as smooth as I could achieve myself with careful shaving. I decided to give it another go anyways and leave the cream on for longer before going in the shower... same result, but as I was applying the cream I got a little bit on my clitoris and my God. I have never experienced pain so terrible. The stinging made me audibly whimper and cuss and has not improved even after half an hour of washing the cream off. I understand with something as brutal as hair removal substances, you should take care with application - and I did - but the pain was so unbearable, and the results frankly weren’t worth it! Let my order down as I was so excited for this product. The soothing balm and pH cleanser are great though!