Customer service: very good! Delivery: very good! Received within two days! No problem with the packaging or the actual product when it arrived. Product: I never have tried hair cream removers ever! And trust me I’m just like most of you scared of trying this, as it might go wrong or we might be sensitive etc. I am very sensitive that’s why choosing the right product for my skin is very difficult. But have researched and read reviews (which are mixed reviews by the way- which made it more difficult for me) but I gave it a try. I didn’t pat test, just used it when I received it. I left on the product longer on what it said on the instructions, I have dark skin black hair. I’m amazed how this product has removed not just most but all of it!!!! Really happy with the outcome, didn’t get any sensitivity, burns or anything that upset my skin. And quite surprisingly hair does grow a lot more slower than shaving it. So I’m happy!! I definitely recommend!!