Wish I had read the reviews on here and elsewhere before ordering from this company. They are an absolute bunch of immature crooks. It would appear they are only interested in taking your money and once they have that they don't give a toss. They are too busy thinking they are 'cool' on social media to actually bother with delivering any form of customer service. What they need to do is grow up and treat their customers, the people who provide their income with some respect. They lie, fob you off with excuses and appear to take the view that once it leaves them it's not their problem. The only telephone number available is for their shop where IF they answer the phone you just get a disinterested and half-hearted response absolving themselves of any responsibility. They direct you to their customer service email which is mostly ignored or receives an automated bot response from 'Emma Lackey' a made up person with a name that they clearly think is funny which is a generic copy/paste reply that completely ignores your query. They limit comments on social media and ignore attempts at contact there although much quicker at responding to a negative Google review but even that was just more copy/paste ignoring the key fact here that they lied. I ordered on the 10th and was told that my order had been despatched by Royal Mail on the 12th but then received a despatch confirmation from them on the 19th. I immediately contacted them to request it was sent by courier rather than Royal Mail and I was again told it was sent on the 12th. Then Royal Mail tracking showed it had been despatched on the 19th so they lied and despite my contact and despite knowing the chaos being caused by the strikes they still sent it by Royal Mail.