I ordered and paid... nothing came.. I rang and no one answered the phone.... I emailed... I got a reply that they had messed up. Could I ring before 10 am and they could post it. I explained why it was urgent... I rang at 9 and found they didn't "open" until 10 am. I rang at 10 - 11- 12 - 1pm 2pm emailed a couple of times in between and got no replies and no response.... Finally at 6.30 I got a standard email saying it had gone out via Hermes - I could at last track it (no mention of the three messages and four emails in the day) but all it tells me was that I ordered it at 9.30pm on the 7th! So its missed the deadline I had, It MAY have left - it MAY turn up tomorrow - according to my "account" it has been processed.... Just hope the product is better than the service.... and PLEASE staff your customer service phone!!!!!