On 7th December I ordered an item before reading it's reviews anddecided to cance as they weren't good. I rang them within 15mins of placing the order to be told it was too late as order was with the warehouse and could not be stopped. She said one option was to refuse the delivery when it came a few day later, which I did. It is now 20th December and after 3 emails, I have one human response to say my refund will be sorted by someone away in Australia??!! That was on 16th still no confirmation and no refund. This is the start of their auto email response: "Thanks for getting in touch, one of our happiness engineers will get back to you as soon as possible." Well this customer is not happy!