Excerpt from an email reply I gave to your customer service representative: "The problem has now been resolved, no thanks to your poor customer service, the poorest I've ever had the displeasure of being unable to contact through any medium. I believe the Hermes driver either made a mistake on his delivery and rectified it himself or registered the item as delivered hours before he actually delivered it directly to my door, (not the shed as he earlier claimed). Either way, I have the item, but I am unlikely to order anything from Wowzr in future and I will be giving negative reviews whenever and wherever the opportunity arises thanks to your abyssmal customer service."