I bought 3 rechargeable Boombox for Christmas gifts - great items but 1 of them was not working. I was asked to cut the cable, and send a photo as proof and I would be sent a replacement.I did exactly this, I have since heard nothing - not even a simple acknowledgment - other than a generic email response regarding how busy their "happiness engineers" are. Given that the items they sell are so good, the whole shopping experience for me has been poor due to the lack of customer support. I still have the broken Boombox, I am out of pocket, my daughter's Christmas gift is useless and Wowzr have gone silent!!