Bought an Asus Zenbook laptop 3 months ago, it had some software issues, so I contacted the customer service, sent the computer to the service centre, when they returned it, it was damaged, with the screen broken, a dent on the side, the touch screen didn't work. I went back to them and told them the situation. They kept asking for the pics and wanted to repair the useless broken laptop, to which I kept saying I didn't want it. They kept saying we were escalating your problem, but nothing happened. I have asked for the refund many times, but nothing has happened. Never buy anything from this company. Poor products and inferior customer service. It's been approximately a month, and I am still without a laptop.