I am very unhappy ,I have never experienced such dreadful service! After buying 2 faulty rugs I realised when checking my bank statement that 3 payments had been taken from my account. I was refunded for the faulty rugs , 1 of these payments had been taken without any authorisation. I sent a copy of my statement to customer services and I am still trying to recover this money , after many e mails backwards and forwards and 2 phone calls I have now been told to go to the bank to recover these funds!!! I am astonished by the incompetence and lack of an apology for all the inconvenience these purchases have caused me. How can any company take an extra amount of money without authorisation?