I ordered a kettle and matching 4-slice toaster from Dunelm online and both were delivered - free delivery over £49 - but only one side of the toaster worked. My daughter returned it to store for a replacement, as guided to from their online advice. Unfortunately, it in only available online so received a refund. Of course, ordering online at cost of £45 it is under the free delivery amount so emailed them about this but 4 days later, still no reply. I will be returning the kettle and will buy elsewhere as there is no excuse for no response.
4 years ago
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