Went on line to order items for delivery. Having taken time to put order together went to basket to find a number of products were only click and collect so they were removed. That left 5 items on list, order was placed and payment was taken plus £3.95 p&p. Email then received to say 4 items were unavailable and refund made and the 1 item costing £2.50 had been dispatched. P&p still charged at £3.95, no option was sent to cancel the order which arrived a day late. Not impressed especially as Dunelm charge £6 + normal phone charge to make a complaint. Will not be using the service again.