I have just received an order of three items, one being a Vileda bucket and wringer. The bucket was in the box minus the wringer. Started talking on live chat to a Judy S about it and as some other people have mentioned I got cut off. She said she was going to contact the courier to verify it and then get back to me ! The courier only delivers the parcels, they don’t know what is in the sealed boxes. I spoke to the courier today and she said there is no way that they contact them, so that is a lie, so I’m not expecting a reply very soon. I then spent half an hour on the phone in a queue waiting to get through to customer services, had better things to do than sit there for half an hour waiting. If there are that many complaints going in it’s no wonder you have to wait such a long time on the phone. I’m not finished with them yet though.