Ordered a rug from dunelm - next available delivery date was 12 days. The delivery slot I was given was 8-8.. the company never turned up. After calling I was told it could be delivered in the next 72 hrs!! Expecting that I wait in to receive. Finally arrived, very poor quality - so asked to return. I was told it would have to be collected. I was given a date, and once again, it would be between 8-8. Again, the company never turned up. I called on the day at 3pm to be absolutely assured by dunelm that it would be picked up. Absolutely wasted my time - never ever again will I order from dunelm.