Fogarty Superfull 10.5 duvet I bought two of these duvets in Jan and Feb. The first one was lovely, fluffy and thick. But the second one was thin and flat, a completely different duvet, as if the wrong label had been sewn on it in the factory. I emailed customer services, who asked for photos, but how do you photograph the thickness of a duvet?! I did my best, but as I had expected, they said they couldn't judge from the photos. They said I should take it into my nearest store. I told them I can't do that, it wouldn't be safe because I'm shielding. But they said it was "company policy" and offered no other solution. Basically it was my tough luck! I have been shopping at Dunelm for 18 years and spent many hundreds of pounds over that period. I thought I was a valued customer, but apparently not. I will be shopping elsewhere in future