I went into my local Dunelm, which I frequented a lot before i moved abriad. I have returned to UK, but the service and the layout doesn't seem as efficient. I am particurarly annoyed abiut one of my recent purchases. A cyrstal table lamp. Well made, fell in love with it, and a fair price. I spent around 20 minutes looking for a box with one in to take away and eventually asked an assistant where i would find a boxed light! You take them from the shelf she said. Not ideal! All i had was a flimsy plastic bag to put it in. Of course, no details about the light! I got it home and realised it had no inline switch. Since my socket is slightly under the bed, i decided to buy and inline switch. Couldn't get it to work! So I bought a new cable with inline switch on it and rewird completely. Still didn't work! Then i accidently touched the base while it was switched on and it lit up! So it was a touch light, but nowhere on the display did it say that! So i have wasted money changing stuff and time, that I needn't have! What a disgrace! What happened to customer service? If you have to take from the shelf, it should say so! Certainly if a lamp is a touch lamp it should say so at the point of display! Realky annoyed about it!