I have tried to contact Dunelm via telephone and live chat. Two weeks ago someone on live chat promised to email me regarding a query I had. That person never emailed me. I cannot contact Warrington store or the customer service line as neither answer the phone. Was very interested in making a large furniture purchase, but wanted to see the item first. Today, the live chat bot has repeatedly written: ‘I do not understand’. Looking to lose customers Dunelm? Keep going with your current appalling lack of customer service and you will be very successful at this.