Bought a TV unit via the website. We checked the parts were all there and proceeded to build it. It was only towards the end of putting the two doors on that we noticed scratches on the front of one of the doors. I was hoping they may be able to send me out a replacement door. I took photos and contacted customer service. They were not very helpful at all and said I would have to take it back to the store. Which meant I would have had to take it apart again, and get it back to the store. This was a really heavy TV unit and we had spent ages putting it together. In the end I just kept it with the scratches as I could but be bothered with the hassle. It's definitely put me off ordering from them again and would rather go elsewhere.