Walking past, and remembered I wanted made to measure curtains for a bedroom. Went in and had to wait 40 minutes to speak to Ellen. She said that before a quote could be issued I needed approximate measurements. I asked if I could phone these through. She said yes. She wrote the number 0121 661 9014 down for me. I called back a few hours later and spoke to a gentleman who said that I could not do this and must come into the store again. He identified himself as Ellen's superior and said she would be spoken to, but was adamant that I was not allowed to give these measurements to Ellen. He was more concerned with keeping his name out of this review than helping me. I believe that if Ellen had answered the phone, I would have a quote, and Dunelm would have an order. This is not how customer service works Dunelm.