Tried for over an hour today to buy a rug online. Won't let me sign in as my email has changed since last purchase. Followed their instructions on how to change email address - doesn't work! Tried to open new account- doesn't work! Tried to ring customer services but, after being on hold for half an hour, gave up. Dunelm, you need to have a word with yourselves! You have just lost a customer and an expensive order!!
7 months ago
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