On trying to use my gift card online I am being told, 'Sorry we couldn’t process your transaction. Please try again'. So I did, again, and again, and still the above appeared. So I phoned the store, again and again. Guess what...no reply due to the phones being busy, with other unsatisfied customers trying to get through no doubt. It appears that the item I want from Dunelm is only available online, so despite having a gift card I have to pay via my debit card If I want to have this item. Can I then go to the store and have the money for the item deducted from my gift card and put back on my debit card? I doubt it! Dunelm get your act together. WHAT A SHAMBLES!!