Ordered first set of white shutters and was told there was a 12 week waiting list Ok so paid up front the full amount and was told the fitter would come and measure up , so far so good , after a 12 week wait was told they had not been ordered and would have to wait another six weeks(really) no one could explain what had happened and apart from a sorry or you can be reimbursed no one was accountable, that was quite frankly not a standard you would expect from a company like dunelm. We then move forward in time and needed two more white shutters to match so with trepidation returned to dunelm and made it quite clear our concerns re the previous order and were told with a smile no no that is not a concern, so again a 12 week wait and again contacted with a fitting date first week in august , then received email on the day saying don’t forget your fitting date they will arrive at between 10am and 4pm so we waited till 1.00pm and thought we need to go out with our mld daughters and to check when the fitters were actually coming. And yes you guessed it , there not coming ! ( why not Well actually they have not been ordered Unbelievable ! as my father used to say anyone can make a mistake but only an idiot does it again not to mention the inconvenience of preparing the rooms the time wasted the incompetence of the company and again no one accountable just an offer of sorry or obviously you can have your money back What is the point of that when you’re matching shutters? Hopefully this falls upon the right ears and management can correct this situation , someone somewhere is obviously not pushing the right order button because that’s all it takes , so again with great frustration we wait another six weeks. Your sincerely G Weir