Ordered 2 curtain and 11 blinds 6 months ago, over 2k worth of business. still waiting for the final one to be installed after the installer turned up today without it, absolute shocking customer service. they have been out 4 times and each time the appointment has been change the day before after waiting 4 weeks.(last excuse the computer changed the names around )really ! no one answers the phone and the central customer service team might as well not be there . we have not had one respond to any letters and complaints -. when I did get hold of them the CSR rep said sorry to hear that I will get the store to give you a call - guess what no call! avoid at all cost unless you are buying of the shelf and do it your self.