Retail Assistant insisted she give me a credit voucher despite having a receipt for a gift purchased for Christmas. It was a day over and the weather had been bad, having snowed heavily and my closest branch is 20 miles away from where I live. Despite there being a notice at the till stating it was possible for a refund beyond the usual 28 days, I was told the notice shouldn't be there and issued me with said credit note. I requested to speak to the Manager who came and without any hesitation told the assistant to give me a cash refund so all was put right satisfactorily in the end but it took some getting there.