Not happy as such but here's the circumstances. Went into the Cambridge Retail Park branch on Tuesday, I asked a lady on fabrics if Dunelm had any all-season duvets and was told no we don't have anything like that in stock. I went home checked the Internet and found that there were Fogarty all-season in stock. I rung the store at 17.10 and was told all staff busy, I tried till 17.40 then rung head office. Menu message too faint to hear. Tried another number and finally spoke to Lorraine who did confirm Cambridge had the duvets in stock. Wednesday I went in, spoke to Tracey a very very helpful lady who couldn't be more helpful if she tried. She confirmed on computer that they had many in stock, she then started to look round the store, we finally found them. She was helpful, friendly, polite and professional an asset to Dunelm. I purchased a Fogarty Kingsize all-season duvet at £40. The three stars represent the bad customer service and phones unanswered. 5* for Lorraine and 6* for Tracey if it were possible.