Dunelm Home Delivery Service is a absolutely appalling. Our item should have been delivered between 1 to 5 days but when I phoned I was told it would be 6 days, but I'd get a delivery fee refund. My only option was to accept the new date or cancel the order. Not wanting to waste any more time, I accepted the new delivery date. I got messages the day before delivery was confirming delivery after 7am. On the day I then got a message to say that due to Network issues I wouldn't get my delivery but would be contacted after 48 hrs to arrange a new one. I've tried calling Customer Services but after calling about 30 times and kept waiting each time, I haven't actually got to speak to anyone yet. I wouldn't use Dunelm again and I'd advise all customers not to use Dunelm as you may never get your goods.