Update following my last review. Despite having sent two internal emails to ask Dunhelm to contact us re our order (through the appropriate channels) and to speak to management we have still heard nothing! Still no mattress and no further communication from Dunhelm! My husband and I have both attempted to phone the company using the number provided but we are unable to get through to cancel our order . My money has still been taken by Dunhelm!! Why are they accepting orders and taking customers’ money when they know full well they cannot deliver the goods!? Next stop : Martin Lewis website!! Not impressed Dunhelm ☹️