I bought a '5A Fifth Avenue Sintra Smoke Glass Fitting' from Dunelm (Click and Collect from High Wycombe) The package was not brand new and it was already opened and the it was told from store they opened it to check the item since it is very fragile. But when I take item out of the box, i felt it was used and returned item. I contacted the customer support, send the picture of the faulty item and they offered me gift card and I accepted it as i don't want to spend my life behind this. They agreed to send the gift card by post to my home address and they closed the case. It has been more than 2 months now I didnt receive anything. I send another email and there was no reply for that. Very good cheeky customer support... Keep it up !!