Let me tell you a timeline of events... Sunday 21st October: Order a bed to be delivered on Wednesday, so I can put it together ready for the weekend Wednesday 24th October: Said bed arrives, broken. I call Dunelm, they tell me they won’t re-deliver a replacement until after the weekend. Don’t let me get a word in edgeways, refuse to let me speak to a manager or give me anyone’s names. In the end they agree to get someone to call me back the next day to amend the situation (the guy I’m speaking to said his hands are tied as he’s off on his holidays tomorrow - GOOD FOR YOU PAL!) Thursday 25th October: No phone call.... Friday 26th October: I call them. They tell me the bed is coming on Saturday. EXCUSE ME? I’m now not in on Saturday and no one bothered to contact me and tell me this. What if they’d actually tried to deliver? After lots of arguing, I give in to letting them deliver on Monday, even though I NEEDED the bed for the weekend. Monday 29th October: Wait in all day. Replacement bed arrives. BROKEN. AGAIN. Call to Dunelm. Apparently they won’t send me another bed until NEXT WEEK. Argue argue argue argue, they agree to redelivery on Friday, and will text with a delivery slot on Thursday. Thursday 1st November: No text or call with update from Dunelm regarding delivery tomorrow. I call them at 7pm, they tell me my bed isn’t coming until Monday 5th. When were they planning on bothering to tell me? I was planning to take the day off work AGAIN tomorrow to wait in for the delivery. Person assures me this is so the replacement can go through a proper quality check to ensure no damage to the bed and the box won’t be damaged. Friday 2nd November morning: Delivery company contact me. Apparently they want to collect my broken bed. Excuse me, this is news to me as I’m at work, and my next bed isn’t coming til Monday?! Friday 2nd November evening: I get a text and email from the courier with a delivery date of TUESDAY 6th?!?!?!?!?!?! Phone call to Dunelm - I’m now waiting on a call back from them tomorrow (which will probably never happen). And I will probably never get my sodding bed. Very fitting this happened over the Halloween period because this is the worst shopping horror story I’ve ever experienced. Incompetent, useless staff who have been trained only to say ‘I understand how you feel’ but don’t let you get a word in edgeways or actually have any ounce of empathy at all or any drive or actual clue how to solve a problem they’ve created. Goodbye money, goodbye bed, goodbye a once very keen Dunelm customer. This company is nothing but a shambles and a SCAM!