Purchased a cabin case, used it & the carry handle broke - hole that securing pin goes through is unbroken which indicates it was never fitted properly. Emailed Customer services with photos & got an automated response saying they’d respond within 72 hours - 6 days later still waiting. I go away again in 5 days & need a suitcase! Quality of their customer service appears to matche the quality of their item.
6 years ago
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