I have been a customer of Dumhelm for many years now and have always been more than happy with the staff. In fact there is a review I did a couple of years ago praising a member of staff. Also a more recent visit in April this year to buy a rug - a young man helped me with the rug and couldn't be more helpful, putting it in the car for me! That was until tonight.....I called in to get a Valance sheet - I picked up what I believed to be just that but it was called 'Pleated Divan Trim.' I took it to the till and asked the assistant 'Ruth' if it was a Valance sheet...she addressed me in a rather patronising manner, informing me 'NO" it was what it said 'A trim to go round the base of a bed!' I agreed to take it as no other help or explanation was forthcoming.... I then get home to find it is a 'Valance Sheet!' If I visit the store again I will not be going to that cashier. If you do not like people/customers' then do another job where you do not speak to people....