We ordered and paid for furniture online, paying extra for Express next day delivery. Over a week later and we are still waiting for the furniture to be delivered. My 85 year old mother has been promised EVERY SINGLE DAY via email that it would be delivered that day, cancelling all her plans, and it has STILL not been delivered. There is NO accountability and NO managers ever available when you call. An absolutely atrocious experience from start to finish. We will NEVER shop at Dunelm again. Absolutely disgusting experience ... they do not care for their customers at all.