Terrible customer service. I ordered some mirrors, which were delivered damaged. After a long wait to get through to someone at customer service (30 minutes) I was told that my mirrors would be collected by DHL in 2 days. On the day of expected collection I was given a collection time of an hour. The hour passed and no sign of DHL. I phoned that night and was told that they would try collection the next day, DHL never turned up the next day. After several calls latter and assurance by a manager i was informed it would be collected. I waited in for a third day. DHL never arrived. I still am waiting..... I am never buying online from Dunelm again. I suggest you find a more reliable delivery service!!