Previously have had good service from Dunelm, however recently at the Greenford store, which I have been to three times in the last 6 weeks, i have not had a great experience with staff, especially at the tills. Returned blind that was not opening properly and rightly expected to explain to the store what was wrong. However, I was made to feel like I was returning the blind due to not liking it, despite asking for an exact replacement, which they did not have. I then was told how the blind worked, as if I was thick, and it was probably me. 20mins this went on for, the queue behind was gathering as I was taking up one of only two open tills. Finally I was allowed to return the blind and selected a similar replacement at a further £30 cost to me. Then again when returning to the till i had to expalin again to the till operator why I was returning the oroginal blind. The service was rude appalling and inappropriate personal conversations between till staff whilst queuing was uncomfortable. I'm not sure why the customer service has dropped so dramatically in the last month or so, but I will be looking at other shops and defo lost my custom as now going to Hilarys for the shutters due to the lack of engagement when trying to discuss blinds etc with staff. Sad especially as I'm trying not to buy online at the moment to keep shops like this in our highstreets.