dunelm did not make me happy. i purchased an armchair on the 13/8/20 which arrived on the 18/8/20. the purchased was made online because of size restrictions and positive reviews from the dunelm website. up until this point everything had gone smoothly with the ordering and delivery. after the delivery and the armchair was out the box which showed signs of a probable delivery and return from another dissatisfied customer i inspected and installed the chair legs, the chair looked good but it failed the size being to small and the comfort test very firm seat and back. so on the 19/8/20 i contacted dunelm by email as instructed by the website to arrange a return pickup and after 3 or 4 days dunelm responded and a date of the 31/8/20 was decided for the pickup which never happened as no one turned up and as yet i have not received a phone call or email explaining what is going on. people shop online accepting retailers to be trustworthy and dependable and pay their money upfront for their purchases they should not be treated in the way that dunelm has treated me as i am now left in limbo as to not knowing what is happening and probably have to take further action against this company to get any satisfaction i now wish that i had found these reviews before i purchased from dunelm also i tried to leave a negative review on the dunelm website which they would not allow stating negative reviews will not be published thats when i realised all the glowing reports on the dunelm website were bogus and probably made up by themselfs. extremely dissatisfied.