I had a contract with Economy Energy for a year then in May I have cancelled as found a cheaper provider...since mid May I am still chasing for my refund...been calling them for over 3 months and again and of Aug 2018 when I called them they told me that my refund is still waiting for a approval and when it is approved it will take 10 working days to be transferred to my bank account. I cannot believe it that you have to chase for your monies to be refunded and if the final bills (took 3 months to be processed) are issued why refund team need to approve them? and still awaiting approval for all this time? Just a shamble this company is. I have dealt with a few energy companies in my life but never had an issues as with Economy Energy. I would not recommend it to even my worst enemy. Now they promised that the refund should be done in 5 working days...lets see as otherwise I will take to court.