Again, as many of your reviews are saying- they are refusing to pay me back almost £900 credit from my account after switching to another supplier. This has been ongoing for almost 8 weeks now. I went live with my new company on the 17th September 2018. They only generated the final gas bill on the 30th October, the electricity bill was generated on the 01/10/18. I am a pensioner on the at risk register with a chronic illness. I have written two emails requesting my money back from them - I have live chatted with them requesting it back - I’ve phoned them!!! They just kept saying it can take up to six weeks and when that stage past - they have now said 6-8 weeks!!! That 8th week is this week on the 8th November! It is criminal they they can just hold on to peoples money like this. If you go to the Ombudsman- they haven’t got the ability to fine the company - so the company can literally just use this as a further excuse to withhold your money for even longer! I’m going to the national news papers instead and going to post on every review site that I can! This might create enough bad press for them to accelerate giving good paying people their money back. I’m disgusted by my treatment - I would advise that NO ONE should bother switching to them, even if they are the cheapest. I will keep finding other review sites and posting on them to warn others not to go with them! Disgraceful treatment. They’ll probably pay lip service to this review to make it look like its all been a very bad mistake by saying “please contact us via live chat so we can sort this out, sorry for any inconvenience this has caused” - as they did when I posted on trust pilot - it was signed by (Kara). It’s probably an automated response set up to counter bad reviews and make people think that they’ll sort things out asap! They will not. When they reply to my email and give me my money back I’ll stop giving them bad reviews.