I have had the worst possible experience with this company when trying to leave them. They simply refuse to refund me my credits on my Gas/Elec. I have over £100.00 credit since Aug 18 and as of today, 12.11.18, they still refuse to refund me. If I didn't pay my bill one month what would you have done to me? Yet you hold onto my money since Aug and refuse to refund? criminal!! Their Complaints department ignore all my emails, you know who you are, Kayty Robertson!!!! (complaint ref 1368231). Why do you keep ignoring me???? I had have to log this with the energy ombudsman. Hopefully, I will get a load of compensation out of this. TO ALL: PLEASE BE AWARE SIGNING UP WITH THIS COMPANY!!!