Absolutely the worst supplier. Before starting the transfer process to another supplier I requested a refund of part of my credit balance as I had a high level of credit versus what my final bill would be. When transferring from them they continued to take direct debits after they ceased to supply my utilities. I therefore cancelled d/d at bank and phoned up to enquire about return of my total credit balance. This was between 3-4 weeks after they ceased supplying. I was told that they won’t produce my final bill till after 6-8 weeks. When pointing out the additional d/d taken after they ceased to supply the agent acknowledged that they were taken in error. I therefore asked that they return those d/d under the d/d guarantee scheme. They refused! I asked to speak to a manager and eventually was passed to floor supervisor. Who basically told me that the managers were too busy to speak to me but suggested I lodged a complaint. I agreed that that maybe the best way forward, he told me I would hear within 5 days from the complaints team. He then was transferring me back to the agent for her to take my complaint. I was left on hold for over before I ended the call, this all took 43mins. I therefore contacted my bank to get reversal of the d/d that Economy Energy admitted to taking in error, which my bank handled with great professionalism and did do such a contrast to Economy Energy! I then called back Economy energy as I felt I should ensure a complaint was logged. I was told it was on the system and would here back within 5 days. 15 days on and not heard anything. Called Economy Energy again today to ask for return of credit, being fobbed off with final bills within 6 to 8 weeks we are about 6 weeks since they stopped supplying. I pointed out that they have on line bills using my transfer readings. The response is that as the actual transfer date took place 3 days later they need to charge me the 3 days standing charge plus anything that I used in the 3 days. I pointed out as my new supplier was billing me since the transfer reading it is only the standing charge for 3 days that needs calculated. Why does it take so long to do this. I also pointed out that I had not got a response from my complaint. The agent kept speaking over me and so O asked her to let me speak. She came out with a well rehearsed rant and said we are going round circles and she is not prepared to speak to me and hung up on me. This is the rudest company I have ever had to deal with and it is obvious that they are struggling, the whole demeanour of their agents is that of being on the defensive as it’s obvious that they are constantly dealing with an overwhelming amount of complaints. It is shocking that they don’t understand the meaning of the Direct Debit Guarantee Scheme and refuse to transfer you to anyone that could process the return of a wrongly taken direct debit. It is also shocking that they are quoting the timescale to refund credit balances as between 6-8 weeks which is in fact the guideline time to take to the ombudsman if you still haven’t received your refund after requesting it. Avoid Economy Energy like the plague, anything you save from the moving to them is lost by the phone calls and time spent dealing with them let alone getting your credit balance back.