“Similar experience of poor customer service and ineffective complaints process as other unfortunate customers of Economy Energy. Left on 17 August and 5 months later still waiting to receive the refund of £203. All I have heard from their customer service and more recently their complaints team is that the refund has been approved and I'll receive it soon. I am still waiting! Delighted to note earlier today that the regulator has the same dim view of this company.”
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