Avoid!! I made what I thought was a reasonable request to exchange an item of clothing for a different size. It is completely unworn and has its original tags attached, although it was well outside the normal return period. I had been unable to use it as anticipated due to the current restrictions and in the meantime I had lost some weight and it no longer fits. The ‘official’ return period of 30 days was quoted to me, along with the usual ‘we can’t possibly do this’ waffle. They’ve obviously no appreciation that if you apply a bit of flexibility and common sense sometimes then people will buy from you again. From my experience and other online reviews it’s clear that this company doesn’t give a damn.