Over all I've had good experiences with L&M but in 2018 I bought a used bass there with a guarantee on it. I had to drive for 3 hours to get there & dropped it off to be serviced where they told me they had to keep it for a couple weeks - just to change the 1/4" socket on the bass that was compromised. I came back 3 times, each time leaving it to be serviced, & each time it was not serviced. They NEVER did replace the jack & I never did shop there again. I posted an online review of the specific store that did it & the manager posted that I should contact them to fix it. I made several calls & left messages for the guy but he never called me back. As far as I'm concerned L&M does not have real service department or they would have fixed it one of the 3 times I took it back to them OR at the very least the manager I spoke to should have returned my calls - especially because he requested they call. It's a shame that Canada's number 1 distributor of musical instruments is worse at service than any of the American company's I deal with. Even though I travel to Canada frequently I no longer shop at L&M -- & because there are no other national chains in Canada - I don't shop for any musical gear up there anymore. I was willing to pay the extra fees out of a sense of obligation to support the region I'm visiting. However if I don't get the support - especially if it's a small item that only the owner would care about - I pay attention to how they handle the small things because that's always how they handle the big things. Also if the verified reviewer who's posting here tries to lie about me posting a fake review - I can prove what happened to me. Verified reviewers should lose their verification when they make baseless assertions that they have not proof of. The fact is that we post negative reviews because it's the only recourse we have when the big corporations decide to deceive us & rip us off of the warranty they voluntarily provide. They just don't honor it.