I am a beginner guitar player and had been looking for a used guitar. They had one in the Langford BC store. I live in Alberta. So I called the store and spoke to Matt about the condition of the guitar. He went and had a look at the guitar and was very clear on its condition. I agreed to purchase it. Matt helped me through the web page purchase, performance warranty etc. The website buying program was thorough with shipping costs and possible delivery time. Within a few minutes I received an invoice and pretty quickly I received a tracking number. I have now received my guitar and it is exactly as promised. Matt and Long & McQuade made this purchase extremely easy and trouble free.