I welcomed my now 7 week old baby into the world and went through the same process that I'm sure many people do when trying to purchase a pram. The issue I think is that we used the Mamas and Papas website, the customer service has been abysmal. We chose a pram, spent alot of money on it, it took its time to arrive. At this point when you get the pram you expect that it's just going to work, but we've had nothing but problems. The wheels on our pram lock up and start to go into a vibrating motion making it very difficult to push. I phoned Mamas and Papas and they told me to do a video, even though I explained I wasn't comfortable putting baby back in the pram to replicate the problem. The lady told me without the video there would be nothing that they could do. Against my better judgement I put the baby in the pram and went out to take the video, it was absolute chaos, the baby was distressed and at this point, so was I. I sent Mamas and Papas the required information and waited. For some reason things seem to take them a very long time. Eventually they got back to me and told me the problem was a "manufacturer" problem and not something they can deal with, they wanted me to fill out a form. The form included all the details that the previous lady asked me to send her. At this point it's clear that Mamas and Papas are inconsistent in their customer service as they were now making to jump through hoops. Remember at this point, I'm without a pram, I'm bound to only where I can carry the baby and Mamas and Papas really did not seem to be bothered or concerned by this. Eventually someone reached out and told me that they knew what this was, they can send some more front wheels but they can't guarantee it won't happen again. At this point I just wanted my money back, or to swap the pram for something that will work. It sounds to me this pram has a design fault if they are saying that. Unfortunately Mamas and Papas have been less than helpful, not sympathetic in the slightest and not cared for the position they have put me in. I will not be using Mamas and Papas again. They have also been trying to stop me from posting reviews via Trust Pilot but I'm hoping that this one will get through as it's nothing but factual.