ordered over £40k worth of equipment in July had a problem with Foster ice machine, informed the rep who promised to get problem sorted after 4/6 weeks seemed to be wasting my time as nothing had happened contacted Nisbets service 4 visits from engineers to find fault now in October!! eventually found fault and promised repair within 24 hrs 4 days later I make a call and told engineer would be out asap. turned up today 11/10/17 and wrong part ordered !!! it is a joke. Been buying ice now for 2 months asked for reps boss name and no reply. Plenty of other catering companies that give better service I am sure because nobody could give a worse service.