Very poor from start to finish companies like this let the NHS down with their very poor service. We had some equipment delivered that was 1st bad they were supposed to call 2 hours before to allow us to get my very sick mother out of her bed no call guy turned and threatened to leave because we were not ready. 2nd time they were to collect given a day I was there all day no show and the guy advised his depot that there was no answer. When it was the hottest day of the year and I had all the doors open and from where I was seated i could see the front door lies. On the phone for one and a half hours only to be told that lie. Then arranged for collection with an half an hour call to be made before their arrival no call no arrival. I have now emailed the company with where the equipment will be outside now for collection and a date it will be ready for collection. One failure ok two bad luck three very bad company. Trouble we can't go elsewhere but the NHS can when renewing the contract.