AWFUL CUSTOMER SERVICE. Order number W58155013 Ordered a pair of Nike trainers for my niece on 31/12/21 from what I THOUGHT was a reputable company. Did NOT select click and collect - but got an email saying my shoes are on the way on 4/1/21 and I would be contacted when ready for collection. Then radio silence... Emailed them 10/1/21 and told 11/1/21 that the item arrived to store 4/1/21 and they would email me when ready for collection 'today' (again even though I did NOT want store collection). Emailed 18/1/21 stating that I STILL had not received the item nor email updates and got a reply saying that stores are closed Tue and Thur?! What does that have to do with a 3 week delay? They have now stopped responding to my emails. I will have to file a Section 75 on my credit card to get my money back. It is 29nd Jan, still without my product.