I normally love Office but am disgusted by my most recent experience. I ordered boots online and paid the relevant customs before delivery, as expected. However Office sent me the wrong size boots, so I obviously had to return them. Office are refusing to refund the customs, despite the fact that it was their error that led to me wasting money. So for a pair of boots that had to go back, I have now paid customs. I would accept this if I just hadn't liked the boots, but when the error was made by the company I would definitely expect them to cover it. All Irish customers should be aware you could be left paying for Office's mistakes. Disgusted. Clearly not set up for the post-Brexit market, I will definitely think twice before ordering again. Edit: Office have told me below to look for a customs refund from the courier; I did this and they advised they can't refund but to contact the seller. There is no option for a customer when Office make mistakes, only to foot the bill for them. Disgusting.