I bought a pair of black converses in Oxford Street from Tianna on 16th September and found them to be uncomfortable at the back when I tried them on at home, on a wooden floor, once, only walking a few steps across my sitting room floor. I have just gone to the Richmond branch of Office to return them, to be told by the manager Priscila that they have been worn. I have not worn them! She has refused a refund so I have been seemingly tricked by Office. I will never shop in their store again and the customer service is terrible. I am really shocked to be treated like this. Perhaps I was sold a display pair without being informed, but as a very honest person these shoes have not been worn by me.